No Kopitiam visit…

Me and my wife went shopping last weekend in QB mall in Penang & we stopped by *ld T*wn Restaurant for tea break at about 2pm.
This restaurant used to be a favorite due to it’s food Quality, Cost and logistic in the shopping mall. But last weekend’s incident really spoilt my perception toward this local expanding brand name.

Minus the recent price hike which was introduced, the customer service has really deteriorated. Actually my wife ordered a Double Toasted Kaya bread for starter & we were served Cold. I thought the menu stated “Toast” with reference to “Fresh Toast” if I understand it correctly but this is not what we were really getting. Secondly, we hardly see any Kaya inside the bread. After a few bites, we got frustrated with the cold bread and butter. We decided to complain to the Manager & after waving to the foreigner Manager (Judging from the costume he is wearing) to our table, we tried to tell him the toast is cold in both English and Malay language, but he seemed at lost, probably due to the fact that he do not understand those languages. Then, when we mentioned about Manager, he seems to understand and ask another local “Manager” to come over.

After explaining ourselves to that manager, he only asked 1 Question: How long has this being served? We replied: Just NOW! Then he just dumped the remaining bread to the plate and said: “I will get you a new one”.
We were surprised that the Manager did not even apologized & yet showing us his disrespectful look. The 2nd set was not so warm anyway and sadly, it was just the same as the first serving. Are we too choosy? Well you judge yourself in below photos.

Gosh…we were so pissed & I don’t think we will ever visit that restaurant again….well…maybe not in the near future.

As published in the website:

What we get